Shipping & Delivery Policy
Last updated: June 1, 2026
Shipping and Delivery Policy
We are committed to providing a seamless and reliable delivery experience for our customers across the United Arab Emirates. This policy outlines our shipping standards, timelines, and customer support commitments, in full compliance with UAE e-commerce regulations.
1. Free Shipping Nationwide
We offer FREE standard shipping on all orders across the UAE — no minimum purchase required, and absolutely no hidden fees at checkout.
2. Delivery Timelines
Orders are dispatched via our trusted logistics partners and typically arrive within 1 to 3 business days after dispatch. Please note that delivery times may vary during UAE public holidays (e.g., Eid, National Day) or peak promotional seasons.
3. Order Processing & Tracking
Once your payment is confirmed, your order is processed and packed for shipment. As soon as your package is handed to the courier, you will receive a shipping confirmation via email and/or SMS, including a tracking number and link to monitor your delivery in real time.
4. Customer Support Response Time
For any shipping or delivery inquiries, our support team will respond within 1 to 3 business days. Our customer service operates Monday to Friday; inquiries received during weekends or public holidays will be addressed on the next business day.
5. Delivery Attempts & Customer Responsibilities
Please ensure your delivery address is accurate and complete, and that a valid UAE mobile number is provided at checkout. If the courier cannot reach you after multiple attempts, or if the address is incomplete, the package will be returned to our warehouse. In such cases, the order will be cancelled, and you will need to place a new order with correct contact details.
6. Damaged or Missing Items
Please inspect your package immediately upon arrival. If your order arrives damaged or any items are missing, you must report it to our support team within 48 hours of delivery, providing your order number and clear photos/videos of the outer packaging and received items.
7. Contact Us
For any delivery-related questions, please reach out to us through our official channels:
Email: support@musemall. shop