Returns & Refund Policy
Last updated: June 1, 2026
Returns & Refund Policy
We want you to be completely satisfied with every purchase. If something isn't right, here's how we make it right — in full compliance with UAE consumer protection standards.
1. Return Window
You have 30 days from the delivery date to request a return. Requests made after this period will not be eligible.
2. Return Eligibility
To qualify for a full refund, items must be unused, unwashed, unaltered, and in their original condition, with all tags, labels, and hygiene seals intact.
Non-Returnable Items (for health and hygiene reasons):
Innerwear, underwear, swimwear, bodysuits, and socks.
Personal care items and cosmetics.
Items purchased under "Final Sale" or clearance promotions.
3. Return Shipping & Fees
Option A (Free Returns): We arrange courier pickup at no additional cost.
Option B: A flat return shipping fee of AED 20 will be deducted from your refund.
Note: Initial shipping charges paid at checkout are non-refundable.
4. How to Initiate a Return
Contact our support team via Email or WhatsApp with your order number, the item(s) you wish to return, and the reason. We will review your request within 1 to 3 business days and, once approved, schedule a courier pickup or provide further instructions.
5. Refund Processing
Inspection: Returned items undergo quality inspection at our warehouse.
Approval Notice: We will notify you via email or SMS of the approval status.
Refund Method: Approved refunds are credited back to your original payment method.
Processing Time: Please allow 7 to 14 business days for the refund to reflect in your account, depending on your bank's processing policies.
6. Exchanges
We do not currently offer direct exchanges. The fastest way to get what you want is to return the original item and place a new order separately.
7. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours with your order number and photo/video evidence. We will expedite a free replacement or full refund.
8. Contact Us
For any return or refund questions, please reach out to our team during business days:
Email: support@musemall. shop