Terms & Conditions
Last updated: June 1, 2026
Terms and Conditions
This section outlines the legally binding terms and conditions governing order cancellations, returns, and refunds for purchases made on musemall. By placing an order on our website, you agree to these terms, which are fully compliant with UAE E-commerce and Consumer Protection laws.
1. Order Cancellation by the Customer
Before Dispatch: You may cancel your order at no additional charge, provided it has not yet been processed or dispatched. To cancel, contact our support team immediately at [email protected].
After Dispatch: Once an order has been shipped and a tracking number issued, cancellation or modification is no longer possible. If you no longer wish to keep the items, you must accept delivery and then initiate a standard return.
2. Order Cancellation by the Website
We reserve the right to refuse, limit, or cancel any order at our sole discretion. Reasons may include, but are not limited to:
Quantity limitations on available inventory.
Inaccuracies or errors in product or pricing information.
Fraud prevention concerns.
Unreachable delivery address or failed courier contact after multiple attempts.
If your order is cancelled after payment has been charged, a full refund will be issued to your original payment method.
3. Returns and Refunds Conditions
In accordance with UAE consumer law, returns are accepted under the following conditions:
Return Period: You must notify us of your intent to return within 14 days from delivery.
Product Condition: Products must be returned in their original, unopened, unused, and undamaged condition, with all seals, tags, and documentation intact.
Exclusions: For health, hygiene, and safety reasons, we do not accept returns on opened cosmetics, personal care products, fragrances, innerwear, or items purchased under clearance/final sale promotions.
4. Refund Payment Method
Refunds for credit/debit card purchases will be credited exclusively to the original payment method used at checkout.
Processing time: 7 to 14 business days, depending on your financial institution.
Non-Refundable Fees: Original shipping charges, handling fees, and customs/import duties are non-refundable, unless the return is due to our error (e.g., wrong or defective product).
5. Return Process & Logistics
To initiate a return, submit a formal request via email to [email protected] with your order number and proof of purchase. Once approved within 1 to 3 business days, we will arrange for our courier partner to collect the package from your UAE address. A return shipping fee of AED 20 will be deducted from your refund, unless the return is due to a product defect.
6. Governing Law & Dispute Resolution
These terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes, claims, or controversies arising from your purchase or these terms shall be subject to the exclusive jurisdiction of the Dubai Courts, UAE.
7. Contact Information
For formal legal inquiries or support regarding these terms, please contact:
Email: support@musemall. shop